Shipping policy
1. Introduction
At RIEIOR, we are committed to delivering your ergonomic furniture safely, efficiently, and transparently. This Shipping Policy outlines our fulfillment processes, delivery timelines, and carrier standards to ensure a seamless shopping experience.
At RIEIOR, we are committed to delivering your ergonomic furniture safely, efficiently, and transparently. This Shipping Policy outlines our fulfillment processes, delivery timelines, and carrier standards to ensure a seamless shopping experience.
2. Complimentary Standard Shipping
RIEIOR offers Free Standard Shipping on all orders with no minimum purchase requirement. Should any adjustments be made to our shipping terms, the updated information will be published directly on this page.
RIEIOR offers Free Standard Shipping on all orders with no minimum purchase requirement. Should any adjustments be made to our shipping terms, the updated information will be published directly on this page.
3. Global Fulfillment & Local Warehouse Network
To guarantee prompt delivery and eliminate unnecessary customs delays, all orders are dispatched directly from our regional fulfillment centers closest to your shipping address:
European & UK Orders: Dispatched locally from our primary European fulfillment network, including warehouses in Germany, France, and the United Kingdom.
United States Orders: Dispatched directly from our local U.S. East Coast or West Coast facilities for optimal transit speed.
To guarantee prompt delivery and eliminate unnecessary customs delays, all orders are dispatched directly from our regional fulfillment centers closest to your shipping address:
European & UK Orders: Dispatched locally from our primary European fulfillment network, including warehouses in Germany, France, and the United Kingdom.
United States Orders: Dispatched directly from our local U.S. East Coast or West Coast facilities for optimal transit speed.
4. Shipping Timelines & Tracking
Your total delivery time consists of two phases:
Order Processing Time: 1-2 business days.
Orders are processed within 24 hours and scheduled for dispatch on the following business day.
Note: Processing times may extend slightly during peak promotional events.
Transit Time: 1-5 business days.
Deliveries are handled by premium regional carriers (DHL, DPD, GLS, or FedEx).
Accuracy Check: Please verify that your shipping details (including gate codes or street numbers) are correct at checkout to avoid delivery delays.
Your total delivery time consists of two phases:
Order Processing Time: 1-2 business days.
Orders are processed within 24 hours and scheduled for dispatch on the following business day.
Note: Processing times may extend slightly during peak promotional events.
Transit Time: 1-5 business days.
Deliveries are handled by premium regional carriers (DHL, DPD, GLS, or FedEx).
Accuracy Check: Please verify that your shipping details (including gate codes or street numbers) are correct at checkout to avoid delivery delays.
5. Order Tracking & Dispatch Confirmation
As soon as your parcel leaves our fulfillment center, a Shipment Confirmation Email containing your tracking number and carrier link will be sent automatically.
If you have not received tracking information beyond the estimated dispatch window, please contact our support team via our website Live Chat or email us at official@rieior.com
As soon as your parcel leaves our fulfillment center, a Shipment Confirmation Email containing your tracking number and carrier link will be sent automatically.
If you have not received tracking information beyond the estimated dispatch window, please contact our support team via our website Live Chat or email us at official@rieior.com
6. Order Modifications & 30-Day Exchange Policy
Pre-Dispatch Changes: If you need to modify shipping details or correct an address prior to dispatch, please contact Customer Support immediately.
30-Day Extended Exchange Policy: To ensure complete satisfaction with your ergonomic product, RIEIOR offers a 30-Day Satisfaction Exchange Guarantee. If the product does not suit your needs, you may request an exchange for another model or item within 30 days of receipt.
Returns & Statutory Rights: Items already dispatched or delivered can be processed under our standard Exchange and Return guidelines.
Returned Packages: Parcels returned due to incorrect, incomplete, or uncollected addresses will not be re-shipped automatically. Please contact us to confirm your details and arrange re-dispatch.
Pre-Dispatch Changes: If you need to modify shipping details or correct an address prior to dispatch, please contact Customer Support immediately.
30-Day Extended Exchange Policy: To ensure complete satisfaction with your ergonomic product, RIEIOR offers a 30-Day Satisfaction Exchange Guarantee. If the product does not suit your needs, you may request an exchange for another model or item within 30 days of receipt.
Returns & Statutory Rights: Items already dispatched or delivered can be processed under our standard Exchange and Return guidelines.
Returned Packages: Parcels returned due to incorrect, incomplete, or uncollected addresses will not be re-shipped automatically. Please contact us to confirm your details and arrange re-dispatch.
7. Delivery Conditions & Access
Standard Delivery: Parcels are delivered to the primary ground-floor entrance or main door of the delivery location.
Multi-Story Access: Drivers will deliver directly to an apartment door only if a functional elevator large enough to accommodate the package is available. In buildings without a suitable elevator or where stairwell access is restricted, delivery will be completed at the building’s main ground-floor entry.
Proof of Delivery: Premium carriers may require a signature, PIN code, or photo proof upon delivery.
Standard Delivery: Parcels are delivered to the primary ground-floor entrance or main door of the delivery location.
Multi-Story Access: Drivers will deliver directly to an apartment door only if a functional elevator large enough to accommodate the package is available. In buildings without a suitable elevator or where stairwell access is restricted, delivery will be completed at the building’s main ground-floor entry.
Proof of Delivery: Premium carriers may require a signature, PIN code, or photo proof upon delivery.
8. Lost or Missing Packages
If tracking indicates your package has been delivered but you have not received it:
Verify the shipping address listed in your order confirmation.
Check surrounding areas, reception/building managers, or with immediate neighbors.
Allow up to 24 hours, as some carriers occasionally send delivery notifications shortly prior to physical handoff.
If tracking indicates your package has been delivered but you have not received it:
Verify the shipping address listed in your order confirmation.
Check surrounding areas, reception/building managers, or with immediate neighbors.
Allow up to 24 hours, as some carriers occasionally send delivery notifications shortly prior to physical handoff.
Claims Policy:
Reporting Window: Non-receipt or transit damage claims must be reported within 14 calendar days of the marked delivery date.
Resolution: Upon notification, RIEIOR will open an investigation and file a formal Proof of Delivery (POD) claim with the carrier. Confirmed lost packages will be replaced and re-shipped promptly at no extra charge.
Reporting Window: Non-receipt or transit damage claims must be reported within 14 calendar days of the marked delivery date.
Resolution: Upon notification, RIEIOR will open an investigation and file a formal Proof of Delivery (POD) claim with the carrier. Confirmed lost packages will be replaced and re-shipped promptly at no extra charge.