Warranty Policy
1. Overview
At RIEIOR, we are committed to delivering premium quality products designed for safety, durability, and comfort. All RIEIOR products come with a 2-Year Warranty from the date of delivery.
Important Notice on EU Statutory Rights: This commercial warranty is provided by RIEIOR in addition to, and does not limit, modify, or replace, your mandatory statutory rights under applicable European Union consumer protection laws (including the EU Sale of Goods Directive). Consumers are legally entitled to remedies free of charge from the seller in the event of any lack of conformity of the goods.
At RIEIOR, we are committed to delivering premium quality products designed for safety, durability, and comfort. All RIEIOR products come with a 2-Year Warranty from the date of delivery.
Important Notice on EU Statutory Rights: This commercial warranty is provided by RIEIOR in addition to, and does not limit, modify, or replace, your mandatory statutory rights under applicable European Union consumer protection laws (including the EU Sale of Goods Directive). Consumers are legally entitled to remedies free of charge from the seller in the event of any lack of conformity of the goods.
2. Warranty Coverage
This warranty covers defects in materials, structural integrity, and workmanship under normal, indoor residential use, provided the product has been assembled, operated, and maintained in accordance with RIEIOR’s official instructions.
Subject to inspection and verification, RIEIOR will provide one of the following remedies free of charge:
Supply of replacement components or hardware.
Repair of the defective item.
Full product replacement if the item cannot be repaired.
This warranty covers defects in materials, structural integrity, and workmanship under normal, indoor residential use, provided the product has been assembled, operated, and maintained in accordance with RIEIOR’s official instructions.
Subject to inspection and verification, RIEIOR will provide one of the following remedies free of charge:
Supply of replacement components or hardware.
Repair of the defective item.
Full product replacement if the item cannot be repaired.
3. What’s Not Covered
This warranty applies strictly to manufacturing defects and does not cover:
Normal Wear and Tear: Gradual deterioration from everyday use, including fabric fading, fraying, seam stretching, leather aging, or natural softening of seat cushions.
Improper Use or Assembly: Damage caused by incorrect assembly, failure to follow official guides, overload beyond weight capacities, negligence, or misuse.
External & Environmental Damage: Damage resulting from accidents, fire, liquid spills, exposure to extreme humidity or direct sunlight, or pet activity.
Modifications & Unauthorized Repairs: Products altered, modified, or repaired without prior written authorization from RIEIOR.
Third-Party Components: Damage caused by combining RIEIOR products with non-genuine parts or accessories.
Secondary Sales: Products purchased "as-is," second-hand, or from unauthorized third-party resellers.
This warranty applies strictly to manufacturing defects and does not cover:
Normal Wear and Tear: Gradual deterioration from everyday use, including fabric fading, fraying, seam stretching, leather aging, or natural softening of seat cushions.
Improper Use or Assembly: Damage caused by incorrect assembly, failure to follow official guides, overload beyond weight capacities, negligence, or misuse.
External & Environmental Damage: Damage resulting from accidents, fire, liquid spills, exposure to extreme humidity or direct sunlight, or pet activity.
Modifications & Unauthorized Repairs: Products altered, modified, or repaired without prior written authorization from RIEIOR.
Third-Party Components: Damage caused by combining RIEIOR products with non-genuine parts or accessories.
Secondary Sales: Products purchased "as-is," second-hand, or from unauthorized third-party resellers.
4. Warranty Claims Process
If you suspect your product has a defect covered by this warranty, please follow these steps to file a claim:
Step 1 — Prepare Proof: Gather your original order number, proof of purchase, and delivery confirmation.
Step 2 — Submit Documentation: Send an email to official@rieior.com with a detailed description of the issue, accompanied by clear photos or videos showing the defect and the product’s batch number (if applicable).
Step 3 — Packaging Retention: Keep all original packaging and defective parts until your claim is fully evaluated and resolved.
Step 4 — Resolution: Our customer care team will evaluate your claim within 2–3 business days and arrange appropriate repair parts, replacements, or instructions.
5. Warranty Limitations
Scope of Liability: To the maximum extent permitted by applicable national and EU laws, RIEIOR’s liability is limited to the repair or replacement of the non-conforming product. RIEIOR is not liable for indirect, incidental, or consequential damages.
Residential Use Only: This warranty applies exclusively to products used in normal, non-commercial, private residential settings. Commercial, office, or institutional use is excluded unless explicitly authorized in writing.
Severability: If any provision of this warranty is found to be invalid or unenforceable under local consumer law, all remaining provisions shall remain in full force and effect.
Scope of Liability: To the maximum extent permitted by applicable national and EU laws, RIEIOR’s liability is limited to the repair or replacement of the non-conforming product. RIEIOR is not liable for indirect, incidental, or consequential damages.
Residential Use Only: This warranty applies exclusively to products used in normal, non-commercial, private residential settings. Commercial, office, or institutional use is excluded unless explicitly authorized in writing.
Severability: If any provision of this warranty is found to be invalid or unenforceable under local consumer law, all remaining provisions shall remain in full force and effect.
6. Contact Us
For any questions regarding our Warranty Policy or to initiate a claim, please contact our support team:
Email: official@rieior.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)
Website: www.rieior.com
For any questions regarding our Warranty Policy or to initiate a claim, please contact our support team:
Email: official@rieior.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)
Website: www.rieior.com